Patient Access Representative – Community Health

Discover a career in support services where the opportunities, challenges and rewards match your desire to make a difference. This is Real! Seek joy with us here at JPS Health Network and own it like nowhere else.

SUPPORT SERVICES | Full Time | Day

About this position

Req #: 24739
Category: SUPPORT SERVICES
Division: Community Health
Employment Type: Full Time
Shift: Day
Hours: M – F 8am – 5pm
Compensation Type: Hourly
Facility: JPOC 1350
Location: 1350 S. Main Street, Fort Worth, TX

Description

Job Description:

Description: The Patient Access Representative (PAR) greets patients and performs patient access functions to expedite patient flow and enhance the patient experience. The PAR is responsible for the registration of all patients accessing services at JPS Health Network with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously.

Typical Duties:

Greets and directs patients and visitors in person and over the phone utilizing AIDET principles. Provides information regarding services, JPS location information and additional assistance as required.
Accurately identifies patient and registers JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database which ensures timely & accurate reporting/billing.
Explains and secures consent for all registration forms including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities, MyChart enrollment etc.
Distributes patient related materials and obtains patient or authorized representatives signature on all insurance waivers and other financial forms such as Estimate Letters as applicable.
Collects patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with Standard Operating Procedure as well as referring patients to Enrollment and Eligibility, when applicable. Reconciles cash drawer at end of shift.
Acquires precertification status on all applicable services, such as in-office procedures, Inpatient/Outpatient Surgeries, Outpatient Radiology & Cardiology Tests, and/or Physician Services, or Pharmacy Services.
Utilizes insurance verification tools to accurately verify patients insurance/financial information and maintains error rate in accordance with Standard Operating Procedure.
Coordinates and schedules appointments, selects appropriate referral, provider, visit type and location to expedite patient access to care, minimizes no shows and maximizes reimbursement.
Maintains daily Epic work queue, quality assurance, and established productivity levels with minimal errors (i.e. daily in-basket review, telephone encounters, reporting, and cash balancing).
Provides the highest quality of care to our patients by complying with JPS Health Networks attendance and punctuality procedure. May be required to work beyond normal scheduled shifts.
Attends all mandatory educational, compliance and safety program sessions.
Assists in staff training of peers, colleagues and management, as applicable or requested.
Demonstrates the importance of satisfying the needs of the patient/customer by friendly and caring interactions, being attentive to the customers needs, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout JPS Health Network.
Performs all other job related duties as assigned.

Qualifications

Qualifications:

Required Education and Experience:

High School Diploma, GED or equivalent.
1 plus year of experience using Microsoft Professional Office Suite including, Word, Excel and Outlook.

Preferred Education and Experience:

1 plus year of experience in a Patient Access/Patient Accounting role.

Required Licensure/Certification/Specialized Training:

Patient Access General Consent Orientation and Patient Financial Experience Training if assigned to Patient Access ED, Patient Access Urgent Care, Patient Access Specialty, Business Services JSCA, Main Admissions & Auths., and Patient Access Womens Health (must be completed 30 days subsequent to hire).

Preferred Licensure/Certification/Specialized Training:

Certified Healthcare Access Associate (CHAA).
Bilingual in Spanish, Vietnamese, Arabic or other language.

Location Address:
1350 S. Main Street
Fort Worth, Texas, 76104
United States

About JPS

Our Community

JPS Health Network has been named best hospital in the United States by Washington Monthly Magazine—simply put, we offer the best care to the people of Tarrant County, TX, and we are here to serve everyone, regardless of social or economic status. Come help us make a difference in our community.

At JPS our mission isn’t to chase awards or seek recognition; we are dedicated to providing the best care we can to the people of Tarrant County. We are always looking for dedicated, caring individuals to join our team and contribute not only to our success, but also to the success and health of our community.

Who We Are

JPS Health Network is a $950 million, tax-supported health care system in North Texas. Licensed for 578 beds, the network features over 25 locations across Fort Worth, with John Peter Smith Hospital—home to Tarrant County’s first and only Level 1 Trauma Center, only psychiatric emergency services site, and the largest hospital-based family medicine residency program in the nation—and more than 40 community-based clinics. All told, our network employs more than 7,200 people.

Acclaim is our multispecialty medical practice group featuring over 300 providers serving the JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We’re more than a hospital. We’re 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three rules:

Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
Don’t be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion—key components of our everyday experience at JPS.

When working here, you’re surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org.

To view all job openings, visit www.jobs.jpshealthnet.org or www.teamacclaim.org.