Staff Assistant

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Female support service worker standing outside a patient room next to a housekeeping cart.


Req #: 7607
Division: Behavioral Health
Employment Type: Full Time
Shift: Day
Hours: M-F 8-5
Compensation Type: Hourly
Facility: Trinity Springs Pavilion for Psychiatric Services
Location: 1500 S. Main Street, Fort Worth, TX


Description: The Staff Assistant provides administrative office support for the department and management in accordance with organizational policies and procedures. Typical Duties:

  1. Provides administrative office support to the management team, including scheduling and/or coordinates the logistics of meetings. Takes, prepares, and finalizes department meeting minutes.
  2. Establishes and maintains all departmental files, retrieves information as requested, and creates new files as needed.
  3. Answers the telephone and takes messages and/or inquiries regarding patient reports. Sorts and distributes mail.
  4. Types, prepares, finalizes, and distributes department meeting minutes, memoranda, letters, and related forms and/or documents.
  5. Assists with the insurance certification process to ensure payors receive the required clinical information in order to certify payment for hospital visits.
  6. Serves as the primary recipient of all insurance certification requests through the Insurance Request Line and the EPIC system work queues.
  7. Assists department staff in the discharge planning process; coordinates communication and referrals to post discharge providers.
  8. Assists in coordinating the applications for various medical eligibility programs and other types of assistance.
  9. Ensures compliance with State and Federal regulatory requirements.
  10. Performs other related duties as assigned.



    Required Education and Experience:

  • High School Diploma or GED.
  • 2 plus years of administrative office support experience in a healthcare setting.


JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital and more than 40 community-based clinics, including 19 school-based clinics. John Peter Smith Hospital is home to Tarrant County’s first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation. Our network employs more than 6,500 people.

Acclaim is our multispecialty medical practice group. Acclaim has over 300 providers serving the JPS Health Network in specialties ranging from primary care to general surgery and trauma. The Acclaim group has been formed around a common set of incentives and expectations supporting the operational, financial and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

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