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Req #:9348 Category:SUPPORT SERVICES Division:Patient Experience Employment Type:Full Time Shift:Night Hours:7p – 7a Compensation Type:Hourly Facility:John Peter Smith Hospital Location:1500 S. Main Street, Fort Worth, TX
Description: The Interpreter I is responsible for facilitating meaningful language access services (LAS) to Limited English Proficient (LEP) healthcare consumers from diverse socioeconomic and cultural backgrounds with service providers present. This position is also responsible for requests including the communication of financial, demographic, medical information, and direct health promotional educational training activities from a source language to a targeted language. Typical Duties:
Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.
Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).
Acts as patient liaison and/or patient navigators assisting LEP persons with linguistic, safety, medication, and/or systemic concerns that may impact care. Attempt to resolve patient complaints immediately by referring concerns to the appropriate resource, e.g., nurse manager or Patient Care Ambassador.
Ensures effective communication takes place by faithfully interpreting information, in the intended tone and manner, accurately, without adding or omitting information, and by promoting transparent communication.
Ensures patient’s questions and concerns related to the treatment plan are appropriately addressed and documented. Communicates adverse trends or adverse conditions to the provider.
Communicates and distribute program information in targeted languages to LEP persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.
Reports risk management and patient safety concerns to team leaders and manager in a timely manner.
Support Language Services office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Epic system.
Transcribes basic discharge instructions for patients as requested by providers.
Adhere to the National Council on Interpreting in Healthcare (NCIHC) Interpreters Code of Ethics and Interpreter Standards of Practice, Cultural and Linguistic Appropriate Services (CLAS) standards, and TJC language access standards.
Performs other related job duties as assigned.
Required Education and Experience:
High School graduate or equivalent.
2 plus years customer service experience with oral interpretation experience, preferably in a medical environment.
National board medical interpreter certification (e.g., CMI or CHHI interpreter certification credentials).
Recognized 40-hour medical interpreter training preferred (e.g. Bridging the Gap, Texas Association of Healthcare Interpreters and Translators Association, or community college medical interpreter training certificate).
JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital and more than 40 community-based clinics, including 19 school-based clinics. John Peter Smith Hospital is home to Tarrant County’s first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation. Our network employs more than 6,500 people.
Acclaim is our multispecialty medical practice group. Acclaim has over 300 providers serving the JPS Health Network in specialties ranging from primary care to general surgery and trauma. The Acclaim group has been formed around a common set of incentives and expectations supporting the operational, financial and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.