Director, Access Resource Center

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Req #: 10398
Division: Patient Experience
Employment Type: Full Time
Compensation Type: Salaried
Facility: South Campus Health Center
Location: 2500 Circle Drive, Fort Worth, TX


Description: The Director, Access Resource Center ensures that ambulatory services are accessed efficiently by the community. This position is responsible for identifying gaps and opportunities in access operations, design processes and programs. The Director, Access Resource Center, through community partnerships, will remove barriers for accessing care for at-risk populations with outcome-based innovative programs.
Typical Duties:

  1. Effectively engages team members working in a fast-paced environment in order to provide an exceptional place to work. Provides strategic leadership to team members in designing, implementing, delivering, and managing access center services and to ensure patients have access to care in the appropriate setting and timing.
  2. Leads efforts within the call center environment. Develops and maintains a highly engaged nurse triage team.
  3. Provides leadership to multiple teams in order to transform services for the patients served.
  4. Coordinates access to care to ambulatory services across the network, including integration with inpatient, urgent care and emergency department processes.
  5. Leads team members in creating quality assurance programs which improves the patient experience and staff effectiveness.
  6. Oversees integration and operation of various access center functions, communications and data. Functions include, but are not limited to; nurse triage, scheduling, referrals, and discharge calls. Communications include phone, fax, e-mail, text messaging, Web and mobile.
  7. Leads process improvement initiatives to increase operational efficiencies related to access and integration of ambulatory services.
  8. Identifies and leads innovative programs to transform healthcare delivery strategies, i.e. development of community partnerships to create targeted interventions for at-risk populations enabling access to healthcare.
  9. Builds collaborative and transparent partnerships with internal stakeholders to streamline and integrate access into the continuum of care.
  10. Develops reporting strategies to measure outcomes and operational functions and ensure transparency of operations.
  11. Exhibits personal and professional growth and development by participating in related education programs, community activities, and serve on related committees.
  12. Establishes quality assurance practices in all operational areas to validate protocol adherence and customer service practices.
  13. Performs other job related duties as assigned.



    Required Education and Experience:

  • Bachelor’s degree in Healthcare, Business or related field from an accredited university.
  • 7 plus years management experience in call center operations, clinic operations, revenue cycle or project leadership.
  • Continuous Quality Improvement experience including overall responsibility for at least 3 improvement projects.
  • Proficient in Microsoft Office to include Word, Excel, PowerPoint and Outlook.
  • Preferred Education and Experience:

  • Master’s degree in Healthcare Administration, Business, Finance or related field from an accredited university.
  • Revenue Cycle Management
  • Electronic Medical Record experience

Location Address:
2500 Circle Drive
Fort Worth, Texas, 76119
United States


JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital and more than 40 community-based clinics, including 19 school-based clinics. John Peter Smith Hospital is home to Tarrant County’s first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation. Our network employs more than 6,500 people.

Acclaim is our multispecialty medical practice group. Acclaim has over 300 providers serving the JPS Health Network in specialties ranging from primary care to general surgery and trauma. The Acclaim group has been formed around a common set of incentives and expectations supporting the operational, financial and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

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